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HELP CENTER

How can we help?

01Install a face02Set it on your watch03Heart rate missing04Redeem a code

9 topics

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01

From your phone: open the face on Google Play, tap the arrow next to Install and choose your watch.

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From the Regarder phone app: tap Install on watch, then confirm on the watch.

03

From the watch itself: open Play Store, search “Regarder” and tap Install.

04

Give it a few minutes. Keeping the watch close to your phone, or on its charger, helps.

On a computer? Open the face on play.google.com, tap Install, and choose your watch from the device list.

01

Touch and hold your current watch face.

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Swipe to the end of the list and tap + to add a face.

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Find the Regarder face and tap it.

04

Allow sensor access when asked, so steps and heart rate can show.

On a Galaxy watch you can also do this from the Galaxy Wearable app on your phone, under Watch faces.

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Touch and hold the watch face, then tap Customize.

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Swipe between looks and colours. Turn the bezel or scroll to change each one.

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Tap a complication slot and choose what it shows: weather, battery, steps, your next event.

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The face needs permission to read your watch’s sensors. Tap Allow when the watch asks.

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Said no by mistake? Switch to another face, switch back, and tap the heart rate value to get the prompt again.

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Or open Settings → Apps on the watch, find the face, and allow Sensors and Physical activity.

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Many watches measure every few minutes, so the first reading can take a moment.

If you added a heart rate complication from another app and it only shows its name, that app needs its own permission too.

01

Turn on Always On Display in your watch’s Display settings.

02

With your wrist down, the face switches to a calm, simpler layout to save battery. Raise your wrist to see the full face.

01

Check your Play order history to see which Google account bought the face.

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On the watch, open Play Store, tap your profile picture and switch to that account.

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Install again. Play shows Install instead of a price once the accounts match.

Just bought it? Give Play a few minutes to sync before you try again.

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In the Play Store app, tap your profile picture, then Payments & subscriptions.

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Tap Redeem gift code. On a computer, go to play.google.com/redeem.

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Enter the code and tap Redeem, then install the face on your watch.

Every code has an expiry date, so redeem a claimed code straight away.

01

Within 48 hours of buying, request a refund from your Play order history.

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After 48 hours, email us your order number and we’ll take a look.

01

Galaxy Watch 4 and newer, Pixel Watch, OnePlus Watch 2 and 3, and other Wear OS 4+ watches.

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Not for Apple Watch, Fitbit, Garmin or older Tizen Galaxy watches.

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Google Play only offers a face to watches it works on. If you can install it, it fits.

Still stuck?

Email watches.regarder@gmail.com with your watch model, the face name and a screenshot. A real person reads every message.

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